F.A.Qs

Choosing a Product

Payment & Delivery

Artwork

Assembly

Choosing a Product

What products do you stock?

We stock a wide range of display and exhibition solutions including:


Can you help me choose a product?

Yes, we are experts in the products that we sell. Simply call 01995 606633 to speak a member of our friendly sales team.

Why should I buy from Display Wizard ?

Display Wizard prides itself in offering the best possible customer service with a team who have a wealth of knowledge in the the display and exhibition industry. Whether you wish to buy one banner stand or a full exhibition display we are able to supply display & exhibition solutions to suit almost every budget or requirement.

When should I buy from Display Wizard?

We suggest that you order well in advance of your next exhibition so that the display can be available for effective use at the appropriate time. Display Wizard pride ourselves in our ability to turn around our products to meet the tightest deadlines but we prefer not to wait until the last minute so we can offer the highest possible customer service.

You do not stock the product I need, can you still help?

We have too many products to show them all (we're renowned for sourcing new and unique display products), so if you can't find it on our website we can probably still get it. Call us on 01995 606633 for help on specific requirements.

What if the same products are advertised or quoted at a cheaper price by another supplier?

We are so confident of our products and prices that we make our "Price Promise" to ensure you get the best possible deal whenever you buy from us. It is very simple - In the unlikely event that you should you find the same product at a lower price, e-mail it to info@displaywizard.co.uk or alternatively send us the website link and contact details, and we will do our very best to beat it!

Payment & Delivery

How much is delivery?

Delivery charges are priced according to product weight. For more information on delivery charges including non-UK mainland deliveries, please visit our delivery information page.

What is the lead time for my product and how long will delivery take?

We aim to deliver as quickly as possible. Commodity products, such as literature stands, are generally stock items, and can usually be despatched within 1 working day. However, the majority of products are either made or assembled to your specification, and may be dependent on receipt of 'print ready' artwork and the product's specific lead time which can be found on the individual product page. We will therefore contact you to agree an acceptable delivery schedule. For more detailed information on delivery timescales, please visit our delivery information page.

Can I get my product quicker than the lead time?

Every product's lead time is displayed on the countdown timer on each product's individual page. If you require a printed product quicker than advertised, please call 01995 606633 and we will check our production schedule to see if we can speed up the process.

What credit/debit cards are accepted?

We accept Mastercard, Visa, Visa Debit, Visa Electron and Switch/Maestro. We also accept American Express but can only take American Express payments over the phone, so please call 01995 606633 if you wish to pay by this method.

Can we be invoiced rather than pay by credit/debit card via the website?

Yes, if you would prefer to be sent a proforma invoice, this is not a problem. Please call 01995 606633 to arrange for payment to be sent by cheque or BACS prior to despatch. Please note: a delivery charge calculated by weight will be levied for invoiced items.

We can also take telephone payments by Mastercard, Visa, Visa Delta, Solo, Switch/Maestro and American Express for products not available to purchase via our website.

Do you offer discount on multiple quantites of the same product?

Yes, please call 01995 606633 for a quote

Do price include VAT?

No, all products are shown exclusive of VAT

How secure is your website?

All measures have been taken to ensure our website is secure as possible. Our website (https://www.displaywizard.co.uk/) is now operating under level four PCI-DSS compliance. PCI-DSS means Personal Card Industry - Data Security Standard. Although this doesn't guarantee that our website is impervious to hacking, it does guarantee that your card details are safe and secure.

What happens if I need to return an item?

To view our cancellations and returns policy, please visit our Terms & Conditions page.

Artwork

Can I view the products before I make a decisions to buy?

We do have some demo items but please check before making the trip. Please call us on 01995 606633 to arrange an appointment.

How do I upload my artwork?

With any display solution that requires printed graphics you will need to either: supply your print-ready artwork OR purchase the product's graphic design service. If you choose to setup the artwork yourself, there are are two main methods for sending your artwork over to us depending on the size of your file/s.

Artwork is only supplied after your order has been placed:

For Files UNDER 10MB: Please email your file/s to artwork@displaywizard.co.uk with "Artwork for" and your name / company name and order number as the subject e.g. Artwork for Joe Bloggs & Co 300001234.

For Files OVER 10MB please use a file transfer service such as WeTransfer.

This video explains the process in more detail.

What file formats do you accept "print ready" artwork?

Ideally artwork needs to be suppled as a high resolution PDF at 25% of the final size but we can be accept artwork in Adobe Illustrator or Adobe Photoshop formats. The full artwork requirements for all relevant products are available for download via this website on each product page. Artwork files must be sent by disk with a colour proof to Display Wizard Ltd, Units 15 & 16 Creamery Industrial Estate, Kenlis Road, Barnacre, Garstang, Lancashire, PR3 1GD. We also have an ftp site for uploading artwork, please call 01995 606633 for details.

Where is my product's artwork template?

All product artwork templates can be found on the individual product paghe under the 'artwork specs' tab.

Will I get a proof?

Yes, proofs of all work will be submitted for your approval before print, and this can take up to 48 hours after receipt of artwork, however we do aim to beat this time frame wherever possible.

Can you design my artwork for me?

Yes, we offer a very price competitive design service. Please call us on 01995 606633 for a quotation and to discuss your requirements.

Can you match colours?

It is not always possible to match pantone colours using CMYK printers. Our printers and media are carefully calibrated but if no colour proof is provided we can only print what is supplied on disk. If you give us a colour reference and we can't get close we will contact for instructions on how you would like to proceed. If colour is critical please supply a reference and ask for a proof.

Can you help with the planning and design for an exhibition?

At Display Wizard we have experienced sales advisors who can assist you in the planning and design for your exhibition whatever your budget. Please call us on 01995 606633 to discuss your requirements.

Assembly

How do I assemble my display?

Assembly instructions can be found on each product's individual page. For more information, please call 01995 606633.