FAQs

We stock a wide range of display and exhibition solutions including:

• Banner stands

• Pop up display stands

• Portable exhibition furniture

• Portable display boards

• Literature stands

• Promotional displays

• Rigid panel holders

• Outdoor banner stands

• Flags

• Custom vinyl banners

• Lamp post banners

• Pavement signs

• Outdoor rigid panel holders

• Display light boxes

• Poster frames and rails

• Poster displays and boards

• Cable display systems

• Portable display cases

• Queue barrier systems

• Printed floor mats

• Modular display systems

• Exhibition stand build and hire

Yes, we are experts in the products that we sell. Simply call 01995 606633 to speak a member of our friendly sales team.

Display Wizard prides itself in offering the best possible customer service with a team who have a wealth of knowledge in the the display and exhibition industry. Whether you wish to buy one banner stand or a full exhibition display we are able to supply display & exhibition solutions to suit almost every budget or requirement.

We suggest that you order well in advance of your next exhibition so that the display can be available for effective use at the appropriate time. Display Wizard pride ourselves in our ability to turn around our products to meet the tightest deadlines but we prefer not to wait until the last minute so we can offer the highest possible customer service.

We have too many products to show them all (we're renowned for sourcing new and unique display products), so if you can't find it on our website we can probably still get it. Call us on 01995 606633 for help on specific requirements.

We are so confident of our products and prices that we make our "Price Promise" to ensure you get the best possible deal whenever you buy from us. It is very simple - In the unlikely event that you should you find the same product at a lower price, e-mail it to help@displaywizard.co.uk or alternatively send us the website link and contact details, and we will do our very best to beat it!

Yes, replacement graphics are available for many of our display systems, allowing you to refresh your branding or campaign without replacing the complete display.

Replacement graphic availability depends on the specific product and the condition of your existing hardware.

If you are unsure which display you have, send us the product details or photographs and our team can help identify the correct replacement graphic where possible.

Some of our displays are available as hardware-only options without printed graphics.

This can be useful if you already have compatible graphics, need spare hardware or intend to order the print separately.

Not every product is available hardware-only, so check the product options shown on the individual product page. If you cannot see the option you need, contact us and we can advise what is available.

Replacement parts are available for selected display systems.

Availability depends on the product, its age and the specific component you require. Parts may include items such as poles, bags, graphics or other replaceable components depending on the display.

If you need a replacement part, send us the product name, order number or photographs of the display where possible. Our team can then identify the system and advise whether the required component is available.

Only use a display outdoors if the product is specifically described as suitable for outdoor use.

Outdoor displays are designed differently from standard indoor exhibition equipment and may include features such as heavier bases, ground pegs, water-filled bases, springs or other stabilising systems.

Always follow the individual product's assembly, anchoring and weather guidance. Even products designed for outdoor use may need to be taken down in unsuitable or changing weather conditions.

If you are unsure which outdoor display is right for your location, contact our team with details of where and how you intend to use it.

Delivery charges are priced according to product weight.  For more information on delivery charges including non-UK mainland deliveries, please visit our delivery information page.

We aim to deliver as quickly as possible.  Commodity products, such as literature stands, are generally stock items, and can usually be despatched within 1 working day.  However, the majority of products are either made or assembled to your specification, and may be dependent on receipt of 'print ready' artwork and the product's specific lead time which can be found on the individual product page.  We will therefore contact you to agree an acceptable delivery schedule.  For more detailed information on delivery timescales, please visit our delivery information page.

Every product's lead time is displayed on the countdown timer on each product's individual page. If you require a printed product quicker than advertised, please call 01995 606633 and we will check our production schedule to see if we can speed up the process.

We accept Mastercard, Visa, Visa Debit, Visa Electron and Switch/Maestro.

Yes, if you would prefer to be sent a proforma invoice, this is not a problem.  Please call 01995 606633 to arrange for payment to be sent by cheque or BACS prior to despatch.  Please note: a delivery charge calculated by weight will be levied for invoiced items.

We can also take telephone payments by Mastercard, Visa, Visa Delta, Solo, Switch/Maestro and American Express for products not available to purchase via our website.

Yes, please call 01995 606633 for a quote.

No, all products are shown exclusive of VAT.

All measures have been taken to ensure our website is secure as possible. Our website (https://www.displaywizard.co.uk/) is now operating under level four PCI-DSS compliance.  PCI-DSS means Personal Card Industry - Data Security Standard. Although this doesn't guarantee that our website is impervious to hacking, it does guarantee that your card details are safe and secure.

To view our cancellations and returns policy, please visit our Terms & Conditions page.

Where a product is sold as a printed display, the price shown for the printed option includes the print. Some products also offer hardware-only, replacement-graphic or other variants, so always check the option you have selected before ordering. Prices shown on the website are exclusive of VAT.

For products that require printing, the production lead time normally begins once we have received and approved your print-ready artwork.

Placing an order does not automatically start the print production period if we are still waiting for artwork or approval of a proof.

The current lead time for each product is shown on the relevant product page. If you have a fixed event or delivery deadline, please let us know as early as possible.

Let us know your required event or delivery date as early as possible.

Product lead times vary and printed orders also depend on receiving suitable artwork and approving the proof in time.

If your deadline is close, contact our team before ordering so we can check the current production schedule and available delivery options.

While we will always do our best to help with urgent deadlines, it is better to allow extra time wherever possible rather than planning delivery immediately before your event.

Yes, orders can normally be delivered directly to an exhibition venue or event location.

When placing your order, provide the full delivery address along with any useful information such as the event name, stand number, hall number, contact name and telephone number.

Some venues have specific delivery procedures, restricted delivery times or holding areas for exhibitor goods. Please check these requirements with the venue or organiser before ordering and provide us with any relevant instructions.

Where possible, we recommend allowing additional time for venue deliveries rather than arranging arrival immediately before the event begins.

We do have some demo items but please check before making the trip. Please call us on 01995 606633 to arrange an appointment.

Once your order has been placed, upload your print-ready files using our Supply Artwork page. Please include your order details and make sure the files match the artwork template for the product you have ordered. If you need help preparing artwork, our team can also assist.

Ideally artwork needs to be suppled as a high resolution PDF at 25% of the final size but we can be accept artwork in Adobe Illustrator or Adobe Photoshop formats.  The full artwork requirements for all relevant products are available for download via this website on each product page.  Artwork files must be sent by disk with a colour proof to Display Wizard Ltd, . We also have an ftp site for uploading artwork, please call 01995 606633 for details.

All product artwork templates can be found on the individual product page under the 'artwork specs' tab.

Yes, proofs of all work will be submitted for your approval before print, and this can take up to 48 hours after receipt of artwork, however we do aim to beat this time frame wherever possible.

Yes, we offer a very price competitive design service.  Please call us on 01995 606633 for a quotation and to discuss your requirements.

It is not always possible to match pantone colours using CMYK printers.  Our printers and media are carefully calibrated but if no colour proof is provided we can only print what is supplied on disk.  If you give us a colour reference and we can't get close we will contact for instructions on how you would like to proceed.  If colour is critical please supply a reference and ask for a proof.

Display Wizard we have experienced sales advisors who can assist you in the planning and design for your exhibition whatever your budget.  Please call us on 01995 606633 to discuss your requirements.

Yes. If you are ordering two separate printed banners, you can normally supply different artwork for each one. Clearly label each file so we know which design belongs to each banner. If you are ordering a multipack or bundle, check the product page or contact us if you are unsure.

Yes. Where a double-sided pavement sign is supplied with two printed faces, you can provide a different design for each side. Clearly label the artwork as Side A and Side B when you upload the files.

Yes. You can place your order first and supply your artwork afterwards.

Once your order has been placed, upload your files using our Supply Artwork page and include your order details so we can match the artwork to the correct products.

Please bear in mind that we cannot begin producing printed graphics until suitable artwork has been received and approved.

If there is a problem with your artwork, we will normally contact you before anything is sent to print.

Common issues include incorrect dimensions, low-resolution images, missing bleed, unsuitable file formats or important content being positioned outside the recommended safe area.

Depending on the issue, you may need to amend and resupply the artwork. If you need help creating or correcting your files, please contact us to discuss our artwork and graphic design services.

Yes. Supplied artwork is checked before it is sent to print and you will receive a proof for approval.

We will highlight obvious technical issues that could affect production, such as incorrect dimensions or problems with the supplied file.

However, you should also carefully check the proof yourself, including spelling, contact details, dates, prices, QR codes, logos and other content. Your approval confirms that you are happy for us to proceed with the artwork shown.

Yes, provided the artwork has not yet been approved and sent into production.

If you spot something that needs changing, let us know rather than approving the proof. You can then supply revised artwork or discuss any changes required with our team.

Once a proof has been approved and production has started, it may not be possible to make further changes without additional costs or delays.

Yes. Each printed product in your order can normally have its own artwork.

When uploading your files, clearly label each piece of artwork so it is obvious which product, size or side it relates to.

For larger orders containing several graphics, descriptive filenames such as the product name, size and side can help us process your artwork correctly.

Often, yes.

If you are reordering the same product and would like to reuse artwork from a previous order, provide the previous order number or enough information for us to identify the original job.

We recommend confirming that the artwork is still correct before reprinting, particularly phone numbers, web addresses, prices, dates, offers and other information that may have changed.

If the product specification or artwork template has changed since your original order, updated artwork may be required.

Artwork should be supplied at a high enough resolution to produce a sharp result at the final printed size.

The exact requirements can vary depending on the product and the scale at which the artwork is supplied, so always use the artwork template and instructions available on the relevant product page.

Logos and text should ideally be supplied as vector artwork wherever possible, while photographs and other raster images should be high resolution at the required artwork scale.

If you are unsure whether your artwork is suitable, send it to us and our artwork team can advise before production.

Yes, artwork created in Canva can often be used, provided it is exported correctly and meets the artwork requirements for the product you are ordering.

We recommend exporting your finished design as a high-quality PDF Print file wherever possible.

Make sure the document has been created at the correct proportions and that important text, logos and other content are positioned within the safe area shown on the product's artwork template.

If you are unsure whether your Canva file is suitable, upload it with your order and our artwork team can check it before production.

We normally reject AI-generated artwork for large-format print unless it has been properly prepared and checked for production.

AI image generators are primarily designed to create screen-based imagery and often produce files that are unsuitable for large-format printing. Common problems include insufficient resolution, incorrect dimensions, distorted text or logos, artefacts, inconsistent details and files that cannot be edited cleanly at large scale.

AI-generated images may still be usable as part of a design, but they should be treated as source material rather than automatically being considered print-ready artwork.

If you intend to use AI-generated artwork, we recommend having it professionally checked and prepared before submission. Our artwork team will assess the supplied file and may ask for a higher-quality or amended version before it can be approved for print.

Assembly instructions can be found on each product's individual page.  For more information, please call 01995 606633.

Yes, for certain products we do.  For more information, please call 01995 606633.